We finished reprocessing data for FHIR and FLAT customers. Resolving the incident. Please work with your Customer Success representative if you have any questions. You should be able to retrieve data using the APIs you always use.
Posted Mar 15, 2026 - 13:16 EDT
Monitoring
The system is fully operational across all product lines.
All CCDA data from queries has been reprocessed and can be retrieved. We are reprocessing the data and monitoring the system.
Posted Mar 15, 2026 - 11:15 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 15, 2026 - 10:34 EDT
Investigating
Yesterday we noticed that we had degraded performance for Workbench customers from around 8pm NY time on Friday to around 9pm on Saturday due to connectivity issues with CareQuality and CommonWell. We have initiated a recovery protocol and have reran the affected queries so that customer will be able to retrieve the data This morning we are finalizing our impact assessment. The system has been processing queries normally since around 9pm on Saturday.