The Commonwell outage has been resolved and they've been given the all clear to bring their services back online. Today, Particle verified connectivity and re-established our full workflows with Commonwell's services. However, because Commonwell is a network of implementors we expected degraded performance as the community brings their gateways back online. We'll continue to monitor the situation and provide updates as we see changes.
Posted Mar 20, 2024 - 14:37 EDT
Update
Particle's Patients Bi-Directionality API service was restored on Friday at 11:10 AM EST and the team monitored it's status over the weekend. Particle's services, including all APIs are fully operational, however as the Change Healthcare outage persists no data will be returned from the CommonWell Network.
Posted Feb 26, 2024 - 11:18 EST
Update
Commonwell is still experiencing issues. We will continue to provide updates as we receive them from the Commonwell team. In the meantime, the Particle team is working to restore full functionality to the Bi-directionality APIs.
Posted Feb 23, 2024 - 09:54 EST
Monitoring
Please note that Particle was made aware of a temporary disruption to Commonwell and their affiliated services. While Commonwell works to resolve the situation, no data will be returned from Commonwell via the Query APIs. Data return from CareQuality and eHealth Exchange is not impacted.
Customers will also experience temporary disruption to creating patients via the Patient’s API and creating new Projects via the Management APIs.
We are actively monitoring the situation and will provide updates as we receive them from the Commonwell team.
Posted Feb 22, 2024 - 14:21 EST
This incident affected: Particle Production API, Bi-directionality, and Commonwell Network.